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The YBP Difference: Our Customer Service

Our team is committed to delivering superior customer service. Whether assisting with developing a new library technical workflow or crafting an integrated approval plan, YBP has earned the trust and confidence of libraries through a combination of experience, education, knowledge, innovation and partnership with each customer we serve.

For more information, please contact your Customer Service Bibliographer or send an email to service@ybp.com.

Customer Service Team

  • U.S. Team (East)
  • U.S. Team (West)
  • International Team
Hester Campbell Vice President, Product Integration & Customer Service 800-258-3774 x3717 hcampbell@ybp.com
Jen Legier Manager, Customer Service 800-258-3774 x3349 jlegier@ybp.com
U.S. Team (East)
Krystal Katsouleris Team Leader, U.S. Team (East) 800-258-3774 x3319 kkatsouleris@ybp.com
Irina Castelot Customer Service Bibliographer 800-258-3774 x3217 icastelot@ybp.com
Jessica Fredyma Customer Service Bibliographer 800-258-3774 jfredyma@ybp.com
Lynn Lamy Customer Service Bibliographer 800-258-3774 x3201 llamy@ybp.com
Jean Longfellow Customer Service Bibliographer 800-258-3774 x3260 jlongfellow@ybp.com
Jeff McGlashan Customer Service Bibliographer 800-258-3774 x3188 jmcglashan@ybp.com
Dale Osborne Customer Service Bibliographer 800-258-3774 dosborne@ybp.com
U.S. Team (West)
Elaina Fisher Team Leader, U.S. Team (West) 800-258-3774 x3249 efisher@ybp.com
Christine Fleischer Customer Service Bibliographer 800-258-3774 x3264 cfleischer@ybp.com
Rose Jansen Customer Service Bibliographer 800-258-3774 x3240 rjansen@ybp.com
Heidi Korst Customer Service Bibliographer 800-258-3774 x3213 hkorst@ybp.com
Julie Marston Customer Service Bibliographer 800-258-3774 x3358 jmarston@ybp.com
Karla Meyette Customer Service Bibliographer 800-258-3774 x3242 kmeyette@ybp.com
Josh Tappan Customer Service Bibliographer 800-258-3774 x3236 jtappan@ybp.com
International Team
Amy Baron Team Leader, International 1-603-746-3102 x3314 abaron@ybp.com
Romie Conroy Customer Service Bibliographer 1-603-746-3102 x3722 rconroy@ybp.com
Sonya Detwiler Customer Service Bibliographer 1-603-746-3102 x3189 sdetwiler@ybp.com
Eileen McCarthy Customer Service Bibliographer 1-603-746-3102 x3224 emccarthy@ybp.com
Andrew Mueller Customer Service Bibliographer 1-603-746-3102 x3718 amueller@ybp.com

Contact Us

YBP Library Services

999 Maple Street

Contoocook, NH 03229

USA



Toll-Free: 800-258-3774 (from the U.S. and Canada)

P: +1 603-746-3102

F: +1 603-746-5628


Customer Service

service@ybp.com

Inside Sales Group

lsc@ybp.com

Marketing

marketing@ybp.com

Publisher Alley

customerservice@puballey.com

Sales

sales@ybp.com

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