The YBP Difference: Our Customer Service
Our team is committed to delivering superior customer service. Whether assisting with developing a new library technical workflow or crafting an integrated approval plan, YBP has earned the trust and confidence of libraries through a combination of experience, education, knowledge, innovation and partnership with each customer we serve.
For more information, please contact your Customer Service Bibliographer or send an email to service@ybp.com.
Customer Service Team
| Hester Campbell | Vice President, Product Integration & Customer Service | 800-258-3774 x3717 | hcampbell@ybp.com |
| Jen Legier | Manager, Customer Service | 800-258-3774 x3349 | jlegier@ybp.com |
| U.S. Team (East) | |||
| Krystal Katsouleris | Team Leader, U.S. Team (East) | 800-258-3774 x3319 | kkatsouleris@ybp.com |
| Irina Castelot | Customer Service Bibliographer | 800-258-3774 x3217 | icastelot@ybp.com |
| Jessica Fredyma | Customer Service Bibliographer | 800-258-3774 | jfredyma@ybp.com |
| Lynn Lamy | Customer Service Bibliographer | 800-258-3774 x3201 | llamy@ybp.com |
| Jean Longfellow | Customer Service Bibliographer | 800-258-3774 x3260 | jlongfellow@ybp.com |
| Jeff McGlashan | Customer Service Bibliographer | 800-258-3774 x3188 | jmcglashan@ybp.com |
| Dale Osborne | Customer Service Bibliographer | 800-258-3774 | dosborne@ybp.com |
| U.S. Team (West) | |||
| Elaina Fisher | Team Leader, U.S. Team (West) | 800-258-3774 x3249 | efisher@ybp.com |
| Christine Fleischer | Customer Service Bibliographer | 800-258-3774 x3264 | cfleischer@ybp.com |
| Rose Jansen | Customer Service Bibliographer | 800-258-3774 x3240 | rjansen@ybp.com |
| Heidi Korst | Customer Service Bibliographer | 800-258-3774 x3213 | hkorst@ybp.com |
| Julie Marston | Customer Service Bibliographer | 800-258-3774 x3358 | jmarston@ybp.com |
| Karla Meyette | Customer Service Bibliographer | 800-258-3774 x3242 | kmeyette@ybp.com |
| Josh Tappan | Customer Service Bibliographer | 800-258-3774 x3236 | jtappan@ybp.com |
| International Team | |||
| Amy Baron | Team Leader, International | 1-603-746-3102 x3314 | abaron@ybp.com |
| Romie Conroy | Customer Service Bibliographer | 1-603-746-3102 x3722 | rconroy@ybp.com |
| Sonya Detwiler | Customer Service Bibliographer | 1-603-746-3102 x3189 | sdetwiler@ybp.com |
| Eileen McCarthy | Customer Service Bibliographer | 1-603-746-3102 x3224 | emccarthy@ybp.com |
| Andrew Mueller | Customer Service Bibliographer | 1-603-746-3102 x3718 | amueller@ybp.com |
Contact Us
YBP Library Services
999 Maple Street
Contoocook, NH 03229
USA
Toll-Free: 800-258-3774 (from the U.S. and Canada)
P: +1 603-746-3102
F: +1 603-746-5628
Customer Service
service@ybp.com
Inside Sales Group
lsc@ybp.com
Marketing
marketing@ybp.com
Publisher Alley
customerservice@puballey.com
Sales
sales@ybp.com
