Customer Service
Libraries' expectations of their booksellers used to be pretty straightforward: the right book the first time, quickly, and at a fair price. But the industry has been changing over the last few years, and while libraries still expect their booksellers to deliver the basics, they have also come to expect more.
YBP has raised the service excellence standard, delivering an array of technology-driven, value-added services.
At YBP, every firm order and approval plan account is assigned a Bibliographer-liaison responsible for
ensuring that the customer's expectations
are not only met, but exceeded. Our customer service representatives are committed to providing comprehensive,
timely, and accurate order fulfillment.
Outstanding Service
YBP is proud of its customer service record. Each region of the United States and the world
is assigned a Bibliographer-liaison, whose job it is to understand and carry out
the unique specifications of your library. Our customer service representatives understand your expectations:
quality, consistency, timeliness and professionalism. YBP's personalized approach and commitment to quality ensure
exceptional bookselling service.
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