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Returns Policy
YBP routinely accepts the return of any book within 120 days of the invoice date with the following exceptions:
- Books listed as non-returnable on your invoice
- Serial standing orders
- Books with processing: jackets, mylars, bindings, stamps, spine labels, etc. whether provided by YBP, another processor, or the library.
- Books ordered through our out of print service.
Claims for missing or damaged books must be reported to a YBP Customer Service representative within 30 days of the invoice date (45 days for overseas customers). Please note that it is important to verify correctness of a shipment as soon as possible. YBP does not accept returns for incorrectly shipped books that have been physically processed by the library. Credits are issued to the account upon receipt of books at the YBP facility. All returns should be shipped to:
RETURNS DEPT.
YBP LIBRARY SERVICES
999 Maple Street
Contoocook, NH 03229
USA
Credit & Return Options & Policies:
APPROVAL PLAN CUSTOMERS may return any non-processed book in resalable condition without permission unless YBP has identified the item as non-returnable prior to shipment. A copy of the invoice is required. Additionally, we would like to receive the last copy of the YBP bibliographic slip, noting the reason for return.
BOOK PROCESSING CUSTOMERS may return books for credit, including processing charges, in instances of defect or YBP error. Differences in approval plan profile interpretation are not considered errors. A copy of the invoice is required, including any additional invoices listing processing charges.
BOOKS SHIPPED AS PART OF A SERIAL STANDING ORDER may be returned only in instances of defect or YBP error. Customers should contact YBP for permission to return. A copy of the invoice is required, with the reason for return written next to the title(s).
FIRM ORDER CUSTOMERS may return any non-processed book in resalable condition from publishers who will accept our return, and in any instance of YBP error. Please include a copy of the invoice, with the reason for return written next to the title(s).
OVERSEAS CUSTOMERS should follow the policies stated above. To lower freight costs, we encourage overseas customers to consolidate and ship returns quarterly.
DEFECTIVE BOOKS shipped on any YBP service may be returned without permission within one year of invoice date. Defective items must be returned to YBP in order for us to follow up with the publisher. A copy of the invoice is required, with the reason for return written next to the title(s).
DAMAGED SHIPMENTS should be reported to YBP Customer Service within 30 days of the invoice date (45 days for overseas customers). Customers should make note of visible damage when signing for shipments, and if possible, save the carton for carrier inspection. Please contact YBP to receive instructions and coordinate the inspection.
CREDIT may be obtained in either of two ways. Customers may highlight returned items on the invoice, subtract the amounts, and pay the adjusted total. Customers may also complete an Instant Credit Memo, which may be applied within one year of the credit memo's date. Since credit memos will be voided after one year, periodic review of the credit memos shown on the library's monthly Statement of Account is recommended.
Packaging Returns:
When returning books to YBP, please pack them carefully to avoid damage in transit. YBP cannot accept books for credit that are damaged in transit to us due to poor packing. Please follow these guidelines:
PACKAGING: Use a corrugated carton in good, rigid condition, with all flaps intact.
Select a carton large enough to allow room for adequate cushioning material on all sides of the books. Pack books with the spines down or laid flat. Use a strong tape, two inches or more in width, and apply sufficient tape to both the top and bottom of the carton.
PROTECTION OF BOOKS INSIDE THE PACKAGE: The most common error made in packaging is not protecting the contents inside the parcel. YBP uses heavy paper crumpled and stuffed around the books to be shipped. This prevents shocks received on the outside of the carton from passing through to the books inside. Avoid using newspaper as packaging material, as ink from the paper can soil the books.
DOCUMENTATION: Include a copy of the invoice and indicate the preferred crediting option.
LABELLING: Address returns to: Returns Dept., YBP Library Services, 999 Maple Street, Contoocook, NH 03229, USA. Place the delivery label on the top of the carton. Remove any old address labels and cross out any other markings on a used carton. Include the library's complete return address, with zip code and full street information.
SHIPPING: North American customers should ship via UPS, Parcel Post or insured mail prepaid. Overseas customers should choose the appropriate carrier for their region, prepaid. The customer is responsible for obtaining a Proof of Delivery for all missing returns shipments.
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