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YBP - US Returns Policy
YBP-US routinely accepts the return of any book within 120 days of the invoice date with the following exceptions:
- Books listed as non-returnable on your invoice
- Serial standing orders
- Books with processing: jackets, mylars, bindings, stamps, spine labels, etc. whether provided by YBP, another processor, or the library.
- Books ordered through our out of print service.
Claims for missing or damaged books must be reported to your YBP Customer Service Bibliographer within 30 days of the invoice date (45 days for international customers). Please note that it is important to verify accuracy of a shipment as soon as possible. YBP does not accept returns for incorrectly shipped books that have been physically processed by the library. Credits are issued to the account upon receipt of books at the YBP facility.
All returns should be shipped to the following address:
Returns Department
YBP Library Services
999 Maple Street
Contoocook, N.H., USA 03229
Customers in Australia and New Zealand may send their returns to James Bennett. The address for courier deliveries is:
YBP Library Services
c/o James Bennett
Unit 3, 114 Old Pittwater Road
Brookvale NSW 2100
For mail deliveries:
YBP Library Services
c/o James Bennett
Locked Bag 537
Frenchs Forest NSW 2086
Credit & Return Options & Policies:
Approval Plan customers may return any non-processed book in resalable condition without permission unless YBP has identified the item as non-returnable prior to shipment.
Book Processing customers may return books for credit, including processing charges, in instances of defect or YBP error. Differences in approval plan profile interpretation are not considered errors. A copy of the invoice is required, including any additional invoices listing processing charges.
Books shipped as part of a serial standing order may be returned only in instances of defect or YBP error. Customers should contact their YBP Customer Service Bibliographer for permission to return. A copy of the invoice is required with the reason for the return written next to the title(s).
Firm order customers may return any non-processed book in resalable condition from publishers who will accept our return, and in any instance of YBP error. Please include a copy of the invoice with the reason for return written next to the title(s).
International customers should follow the policies stated above for YBP-US returns. To lower freight costs, we encourage international customers to consolidate and ship returns quarterly.
Defective books shipped on any YBP service may be returned without permission within one year of invoice date. Defective items must be returned to YBP in order for us to follow up with the publisher. A copy of the invoice is required with the reason for the return written next to the title(s).
Damaged shipments should be reported to YBP Customer Service within 30 days of the invoice date (45 days for international customers). Customers should make note of visible damage when signing for shipments, and if possible, save the carton for carrier inspection. Please contact your YBP Customer Service Bibliographer to receive instructions and coordinate the inspection.
Credit for returns is applied when the book is received. Customers may highlight return items on the invoice, subtract the amounts and pay the adjusted total.
Packaging Returns:
Please pack books carefully when returning them to YBP to avoid damage in transit. YBP cannot accept books for credit that are damaged in transit to us due to poor packing. Please follow these guidelines:
Packaging: Use a corrugated carton in good, rigid condition, with all flaps intact. Select a carton large enough to allow room for adequate cushioning material on all sides of the books. Pack books with the spines down or laid flat. Use strong tape that is two inches or more in width and apply sufficient tape to the top and bottom of the carton.
Protection of Books Inside the Package: The most common error made in packaging is not protecting the contents inside the parcel. We use heavy paper crumpled and stuffed around the books to be shipped. This prevents shocks received on the outside of the carton from passing through to the books inside. Avoid using newspaper as packaging material as ink from the paper can soil the books.
Documentation: Include a copy of the invoice and indicate the preferred crediting option.
Shipping: North American customers should ship via UPS, Parcel Post or insured mail prepaid. International customers should choose the appropriate carrier for their region, prepaid. The customer is responsible for obtaining a Proof of Delivery for all missing returns shipments.
YBP-UK Returns Policy
Credit & Return Options & Policies:
Firm order customers may only return books automatically if the book is defective or if YBP made an error. Books should be sent back as soon as possible, with six months maximum time allowed. If a customer wishes to return a book due to error, permission is required from Customer Service at YBP. If a book has been identified as non-returnable before shipment, it will not be possible to return but other requests will be considered as they come up.
All returns should be shipped to the following address:
Returns Department
YBP Library Services
999 Maple Street
Contoocook, N.H., USA 03229
Customers in Australia and New Zealand may send their returns to James Bennett. The address for courier deliveries is:
YBP Library Services
c/o James Bennett
Unit 3, 114 Old Pittwater Road
Brookvale NSW 2100
For mail deliveries:
YBP Library Services
c/o James Bennett
Locked Bag 537
Frenchs Forest NSW 2086
Approval plan customers have the right to return within six months of invoice date. Any non-processed book, in resaleable condition, can be returned without permission, unless YBP-UK has identified an item as non-returnable prior to shipment. Please enclose the last copy of YBP-UK's bibliographic slip, noting the reason for the return on the back of the slip, along with a copy of the invoice.
Continuations customers may return books in instances of YBP-UK error and as long as they are returned within six months of the invoice date. Please include a copy of the invoice with the reason for the return written next to the title(s).
Damaged or defective books shipped on any YBP-UK service may be returned. Customers should make note of the visible damage when signing for shipments and contact their YBP Customer Service Bibliographer for instructions on how to proceed.
Defective books must be reported within 12 months of the invoice date. YBP-UK will determine whether replacements can be obtained without the need to return the books themselves.
Missing books listed on an invoice, but missing from the shipment must be notified within 45 days.
When you return a book, please return a copy of the invoice with reason for the return written next to the title(s).
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